Customer Reviews:

0 out of 0 people found the following review helpful
Customer Id: A26JO5U4GITEU6 2008-11-10
 
Review Summary: Excellent security solution
 
Review Content: I recently purchased IS9 having done some pretty comprehensive research and running of different makes of trial software on a spare laptop. I was originally using Zone alarm but when they updated the software to new version it was a disaster with crashes/slowdowns/poor booting etc and the forum was full of unhappy bunnies. I watched and waited and although the next release was better it was still not good. I started researching.
After many trials I settled on Kaspersky Internet Security 9.0. I had used a previous version so had a degree of familiarity. I bought the three user version and the installation and set up on my XP (SP3) machine was totally smooth and has been running well ever since. However the installation on Vista (32bit SP1) was a little problematic and at the first attempt would not install properly (no antivirus) and I could not activate it so I put on my thinking hat. I had read somewhere that it did not sit well with some other "real time" malware programs so I started to diagnose and the long and short of it was that Windows Defender when running was conflicting so I disabled it totally and attempted a new clean install. This went perfectly and now it runs well alongside the free version of Lavasoft Adaware which I run manually.
On both systems scanning is fast, updates regular (installing in the background) support as always is excellent
Am I happy with it....definitely , but I would say that it can be a little daunting for the novice though you can install it in a virtually automatic mode. Fortunately I had a printed manual for Version 7.0 as the guide for 9.0 is (in my opinion) next to useless. You do have to find your way around and if you want to tweak some of the settings you will need a reasonably level of knowledge as you could easily compromise your security if you do not understand what you are doing. Don't let me put you off as it is very capable program but if you buy it download the Version 7.0 User guide plus the Version 9.0 and and use them together .....but be advised the new software version has changed you will have to interpolate between the two.
I have given it 5 stars but the User Guide is awful............ Having said that I like it and it does the job well, which after all is what we all want.

 
 
 

2 out of 3 people found the following review helpful
Customer Id: AEX361S7V8R4T 2008-11-05
 
Review Summary: Let Down!!!!
 
Review Content: I purcased this from Amazon and as always great service.But when I came to load this on to the second computer OH MY GOD what a pain in the arse.It froze the computer (this was running Vista). After trying all the usuall things I had to start the computer in safe mode and put it back a day. I then tried to email customer services and 7 days later still did not get a reply.So I emailed again Still no reply.In my honest opinion I am one for two with this product but am very disapointed at the lack at customer services.
I gues that if it loads ok on your computer you haven't got a probleme but if you have a probleme with it then all I can say is good luck.

N Martindale
 
 
 

2 out of 4 people found the following review helpful
Customer Id: A3T1XO8INTBP84 2008-11-04
 
Review Summary: Product support team....oh dear !
 
Review Content: Firstly can I say that the 1 star rating is nothing to do with Amazon service or the quality of the software (still to be loaded).

While waiting for delivery from AMAZON I decided to take the opportunity of the 60 day software free trail offer. The software downloaded OK and was informed that an activation code would shortly follow. After 4 days, 3 Emails to technical support, and 2 telephone calls, this is still awaited. Needless to say that I have lost all confidence in the technical support ability...(technical support did not even know that this was on offer !!) promised the world and nothing happens....If you are buying this product on the understanding that the FREE technical support is available from KASPERSKY, I would suggest to think again. At the time of writing technical support still has to respond to my initial query.

AMAZON service 5 star as usual !!

The software now loaded looks OK.....but has been only 1 day. It appears to be faster then NORTON 2008, which I became too frustrated with, after many years it is now far too slow. Not much point in having security when your machine is running so slow you cannot use it!!.

Hope KASPERSKY techical support gets better !!....
 
 
 

1 out of 8 people found the following review helpful
Customer Id: A1J6Y8BJ3Y4TG8 2008-10-24
 
Review Summary: Annoying
 
Review Content: Very disappointing. Sends pop ups stating that the database is updating and then when finished updating it requests that you restart the computer!!!. Went through the complex menu to change the updating to weekly which I manged to do. Now it sends a popup every day saying the database is out of date. This is boring, boring, boring and very annoying. I think the free version is better than the premium version.
 
 
 

0 out of 0 people found the following review helpful
Customer Id: A17E8GONS9VTR3 2008-10-23
 
Review Summary: the best virus protection on the market
 
Review Content: This high quality virus protection software really is the best available to buy at the minute. It is much better than the likes of Norton, mcafee etc which seem to be more widelly available. I purchased this product on amazon for approx £30 with a 3person license usage, therefore costing £10 per pc, however its available on ebuyer.com for £20 at the minute.